If you feel there is an issue during the sales process or with our service, we would like to hear from you and we will do all we can to help. Your views are important to us and your feedback is key to finding ways we can improve the service we offer.
1. You can call us on 01442 920 920 and tell us you need to make a complaint
2. You can email us at email@example.com with the details of the complaint
3. You can write to us or arrange an appointment to come and see us in person, our address is below
Lease Comparison Ltd
1-3 St Albans Hill
We aim to resolve all issues straight away, but some problems might be more complex and require some investigation by us before we can provide the fairest response. If we cannot resolve your issue by the end of the next working day, 4 days within receipt of your original letter, we will send you an email to let you know what will happen next and when you can expect to hear from us. After that, we will continue to investigate the situation and work with you to find a solution. Once our investigations are complete and we have decided on a fair response, we will send you a final response by letter.
We believe all businesses have a duty to receive constructive feedback from their customers and should use the feedback they receive to adjust to the needs of their clients and encourage a culture of continuous learning
We record the details of any issues (big or small) to ensure we make leasing your new car as straight forward as possible and aim to offer the kind of useful service that can solve problems before they arise.
If you feel our response your issues satisfactorily, you can ask the BVRLA or the Financial Ombudsman Service to review the situation on your behalf and we would be happy to provide any information you need to escalate the complaint
The British Vehicle Rental and Leasing Associtation (BVRLA) is the regulatory body for our industry. Their conciliation service is free, and aims to settle any dispute within 30 days. You can email firstname.lastname@example.org or write to:
British Vehicle Renting and Leasing Association
The Ombudsman is a free, independent service that looks into disputes between businesses and their customers. You can contact them directly by using the link below. You have 6 months from the date of our final response letter to refer your complaint to them.